Contact Us

1. Introduction

Building strong relationships with our customers is a core priority of our store.
We place great value on clear communication, attentive listening, and timely, reliable support.

For any questions, support requests, or suggestions, users are welcome to contact us at any time.
Our team is committed to providing appropriate assistance and guidance throughout the entire shopping experience.

2. Contact Information

For inquiries or customer support requests, you may reach us using the following contact details:

Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Delivery Area: United States

3. Customer Support Hours

Customer support is available from Monday to Friday, 10:30 AM to 4:30 PM, excluding public holidays.

During these hours, we strive to respond to all inquiries with professionalism, accuracy, and efficiency.

4. Support and Response Time

Every message received is handled with care and attention.
Our goal is to provide clear, complete, and timely responses while offering personalized support based on each specific request.

All inquiries are reviewed individually to ensure appropriate and satisfactory solutions.

5. Helpful Information When Contacting Us

To help us assist you more efficiently, we recommend contacting us by email and including the following details when applicable:

• Order number

• A brief description of the reason for contacting us

Our team supports customers at every stage of the purchasing process—from order placement to delivery—by providing consistent, attentive, and reliable assistance.

Our store remains committed to delivering a smooth, dependable, and standards-compliant online shopping experience through our website in the United States.