Product Warranty Policy

1. Warranty Coverage

All products sold through our website are covered by an applicable product warranty in the United States.

This warranty covers manufacturing defects and functional issues that may affect normal product use.
The warranty applies only to items used under normal conditions and in accordance with their intended purpose.

2. Warranty Duration

The warranty period is provided in accordance with applicable requirements and product standards.

During the warranty period, customers may request assistance if a product exhibits a defect that is not caused by misuse, improper maintenance, or incorrect handling.

3. Warranty Conditions

The warranty covers only:

• Manufacturing defects

• Structural defects identified during proper use

The warranty does not cover:

• Damage caused by improper or non-intended use

• Normal wear and tear resulting from regular use

• Damage caused by incorrect installation or failure to follow instructions

• Modifications or alterations made by the user that affect product integrity

To maintain warranty validity, products must be used, maintained, and stored according to the provided instructions.

4. Warranty Claim Procedure

To submit a warranty claim, customers must contact us and provide the following information:

• Order number

• A detailed description of the identified defect

• Photos or supporting evidence clearly showing the issue

Additional information may be requested if required to properly assess the claim.

5. Evaluation and Resolution

After reviewing the warranty request, our store may offer one of the following solutions:

• Repair of the product

• Replacement with an identical or equivalent item

• Full or partial refund, depending on the circumstances

The resolution provided will depend on the nature of the defect and product availability.

6. Processing Time

A response will be provided within a reasonable timeframe after the warranty request is received.

Total processing time may vary depending on the complexity of the case and any technical verification required.

7. Customer Responsibilities

Customers are responsible for:

• Keeping the product in appropriate condition

• Following all usage, care, and installation instructions

• Providing accurate and complete information for warranty evaluation

The warranty does not cover damage caused by negligence or unauthorized modifications.

8. Customer Support Contact Information

For warranty-related questions, information, or assistance, please contact us using the details below:

Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Business Hours: Monday to Friday, 10:30 AM – 4:30 PM
Delivery Area: United States

Our store is committed to providing reliable, clear, and customer-focused warranty support, ensuring consistent product quality and long-term satisfaction.