This Privacy Policy applies to all personal data processing activities conducted through our website, as well as services provided to customers located in the United States.
This policy explains the types of information we collect, how the information is used, and the rights available to users under applicable data protection requirements.
Personal data refers to any information that can directly or indirectly identify a user, including name, shipping address, email address, payment details, or browsing information.
We may collect personal information in the following situations:
When creating an account or placing an order
When signing up to receive informational communications
When contacting us via email or contact forms
When browsing our website through cookies or analytics tools
Cookies are used for the following purposes:
Ensuring website security and proper technical functionality
Improving user experience by adapting website interfaces
Analyzing traffic and page performance
Optimizing content based on user interactions
Upon the first visit, users are informed about cookie usage and may manage or disable cookies at any time through browser settings.
Collected information is used exclusively to:
Process and manage orders
Provide after-sales support and customer assistance
Send informational communications when consent is provided
Maintain website security and prevent unauthorized activities
We do not sell personal data.
Personal information may be shared only with:
Technical service providers involved in payment processing, hosting, logistics, and system maintenance
Authorities when required by applicable law
All involved parties are bound by confidentiality obligations and may use data solely for necessary operational purposes.
Personal data is retained according to the following criteria:
Order-related information: retained for up to 5 years after the most recent transaction
Billing-related information: retained for the period required under applicable regulations
Communication-related data: retained until consent is withdrawn or up to 3 years after the last interaction
Cookies are stored for a maximum period of 12 months from placement.
Users may withdraw consent at any time through browser settings or by contacting us.
Users have the right to:
Access personal data
Request correction of inaccurate or incomplete information
Request deletion of data that is no longer required
Object to certain data processing activities
Request temporary restriction of data processing
Request data portability in a structured format
Withdraw consent at any time
Requests may be submitted in writing and may require identity verification to ensure data security.
Personal data processing is based on:
Contract performance: order processing, delivery, and related services
User consent: for optional communications or non-essential tools
Legitimate interests: fraud prevention, service improvement, and website security
Legal obligations: accounting, record-keeping, and warranty-related requirements
All data processing activities are conducted in accordance with applicable laws.
For questions regarding personal data protection or to exercise user rights, please contact us using the information below:
Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Business Hours: Monday to Friday, 10:30 AM – 4:30 PM
Delivery Area: United States
Our store places a high priority on data privacy and is committed to handling personal information responsibly, transparently, and securely throughout all interactions on our website.
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