Payment Policy

1. General Overview

This Payment Policy applies to all transactions completed on our website by customers located in the United States.

Our store provides secure, transparent, and reliable payment procedures that follow generally accepted payment security standards.
All transactions are handled confidentially using advanced encryption and authentication technologies.

2. Accepted Payment Methods

We accept the following major payment cards:

• American Express

• Discover

• Diners Club

• Mastercard

• Visa

These payment methods allow fast and secure transactions with no additional payment fees charged by our store.

3. Transaction Security

All payment transactions conducted on our website are protected using SSL (Secure Socket Layer) encryption, ensuring the confidentiality of transmitted information.

Our store does not store banking or card details.
All payments are processed exclusively by certified payment service providers that comply with PCI DSS security standards.

4. Payment Authorization and Verification

During checkout, payment details are automatically verified with the issuing financial institution.

Once authorization is approved, the order is confirmed and the payment amount is reserved until shipment.
If the transaction is declined by the issuing institution, the order cannot be completed.

5. Currency and Applicable Taxes

All transactions are processed in the currency displayed on the website at checkout.

No additional fees are applied at the time of payment or delivery.
Displayed prices include applicable taxes as required by law.

6. Payment Issues

In the event of a declined payment, technical error, or interrupted transaction, customers are encouraged to:

• Verify that all payment details are entered correctly

• Confirm sufficient available funds

• Contact their financial institution to authorize the transaction

If issues persist, customers may contact us by email.
Our support team will review the situation and provide assistance as promptly as possible.

7. Customer Support Contact Information

For questions related to payments or transaction security, please contact us using the information below:

Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Business Hours: Monday to Friday, 10:30 AM – 4:30 PM
Delivery Area: United States

Our store is committed to providing a secure and dependable payment environment, ensuring confidence and protection throughout every transaction on our website.