Order Cancellation Policy

1. Cancellation Eligibility

Our store allows order cancellations under the following conditions:

• Orders that have not yet been shipped and were confirmed within the past 36 hours may be canceled upon customer request. In such cases, a full refund will be issued.

• If the order has already been shipped or if more than 36 hours have passed since order confirmation, cancellation will no longer be possible.

In these situations, customers must wait until the item is delivered and then submit a return request in accordance with our return procedure.

2. Cancellation Request Process

To request an order cancellation, customers must contact our customer support team via email.

The cancellation request must include the following information:

• Order number

• Proof of payment (such as an order confirmation or receipt) to assist with verification

3. Cancellation Review and Refund Processing

Once a cancellation request is received, we will review the provided information.

If the order meets the cancellation requirements, the cancellation will be processed promptly, and the customer will receive confirmation via electronic notification.

Refunds will be initiated within 1–5 business days using the original payment method.
The actual time for funds to appear may vary depending on the customer’s financial institution or payment provider.

4. Customer Support Contact Information

For questions related to order cancellations, refunds, or assistance requests, please contact us using the information below:

Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Business Hours: Monday to Friday, 10:30 AM – 4:30 PM
Delivery Area: United States

Our store is committed to providing a clear, efficient, and compliant order management process, ensuring customers receive consistent support throughout their shopping experience on our website.