These Terms & Conditions govern the rights and obligations related to the use of our website and all purchases made by customers located in the United States.
By accessing our website or placing an order, users acknowledge that they have read, understood, and fully accepted these Terms & Conditions without reservation.
Certain features of the website may require users to create a personal account.
Users agree to provide accurate, complete, and up-to-date information during registration and are responsible for maintaining the confidentiality of their account credentials and all activities conducted through their account.
Our store reserves the right to suspend or terminate any account in cases of misuse, fraudulent behavior, or violation of these Terms & Conditions.
We are not responsible for issues resulting from improper website use or inaccurate information provided by users.
Products displayed on our website are described as accurately as possible.
However, minor variations may occur between product images and delivered items due to manufacturing processes or display settings.
Prices are displayed in the currency shown on the website and include applicable taxes unless otherwise stated.
Our store reserves the right to update product descriptions or pricing at any time. The price confirmed at checkout will always apply to the order.
Placing an order constitutes full acceptance of these Terms & Conditions.
The ordering process includes product selection, cart review, delivery information confirmation, and payment method selection.
Payment is required at the time of order confirmation.
An order becomes final only after payment is received and an order confirmation is issued.
Shipping terms are outlined in our Shipping Policy available on the website.
After payment confirmation, orders are typically processed within 1–5 business days.
Order Processing Cutoff Time:
Orders placed before 4:30 PM are processed the same business day.
Orders placed after 4:30 PM will be processed starting the next business day.
Orders placed on public holidays will be processed on the following business day.
Once ready for shipment, customers will receive an electronic notification with tracking information.
Deliveries are handled by professional carriers experienced in transporting furniture items.
All items ship free of charge within the United States.
Our store allows order cancellations under the following conditions:
Orders that have not yet been shipped and were confirmed within 36 hours may be canceled upon request, with a full refund issued.
If the order has already shipped or more than 36 hours have passed, cancellation is no longer possible.
In such cases, customers must wait for delivery and then initiate a return according to the return procedure.
Additional details are available in our Order Cancellation Policy.
All return and refund requests must comply with the conditions outlined in our Return, Exchange, or Refund Policy.
Customers may request a return within 30 days of receiving their order.
Returns are accepted if:
The item received does not match the order
The product arrives damaged or defective
The customer returns the item within the allowed timeframe, provided it is unused, unassembled, and returned in original packaging with all accessories
Our store does not offer direct exchanges.
Personal data is collected and processed in accordance with applicable data protection laws.
Information is used solely for order management, customer support, and legitimate communications.
Personal data is not sold or shared without user authorization, except where required by law.
These Terms & Conditions are governed by the applicable laws of the United States.
In the event of a dispute, both parties agree to attempt an amicable resolution.
If no agreement is reached, disputes may be submitted to the competent authorities as permitted by applicable law.
For any questions regarding services, orders, or user rights, please contact us using the information below:
Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Business Hours: Monday to Friday, 10:30 AM – 4:30 PM
Delivery Area: United States
Our store is committed to providing a secure, transparent, and reliable shopping experience, ensuring clarity, quality, and customer satisfaction throughout every interaction on our website.
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