Our store currently delivers exclusively within the United States.
Orders are not shipped outside the United States.
All items are prepared and dispatched through our logistics partners to delivery addresses located within the United States.
No minimum purchase amount is required.
After payment confirmation, orders are typically processed within 1–5 business days.
Order Processing Cutoff Time:
Orders placed before 4:30 PM are processed on the same business day.
Orders placed after 4:30 PM will be processed starting the next business day.
Orders placed on public holidays will be processed on the following business day.
Once an order is ready for shipment, customers will receive an electronic notification containing tracking information.
Customers may request to cancel an order within 36 hours of placing it.
Deliveries are handled by professional carriers experienced in transporting furniture items, selected based on product size and handling requirements.
The estimated delivery time is 7–12 business days from the shipment date.
All parcels include a return shipping label enclosed inside the package, allowing customers to initiate a return if needed.
All prices displayed on our website include applicable taxes in accordance with relevant regulations.
No additional charges will be collected upon delivery.
Once the order has been shipped, customers will receive a tracking number along with a direct link to monitor the delivery status.
Damaged Items or Shipping Issues
If an item is found to be damaged upon arrival or encounters a shipping-related issue, our store will arrange a replacement or refund after verification.
Incorrect Address Information
If delivery cannot be completed due to an incorrect or incomplete address provided by the customer, any additional reshipping costs will be the responsibility of the recipient.
All delivery-related claims must be reported within a reasonable timeframe and must include the order number.
For inquiries regarding shipping, order tracking, or delivery status, please contact us using the information below:
Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Business Hours: Monday to Friday, 10:30 AM – 4:30 PM
Delivery Area: United States
Our store is committed to providing a reliable, transparent, and compliant shopping experience, ensuring customers can confidently purchase furniture through our website within the United States.
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