Customers may request a return within 30 days of receiving their order.
Returns are accepted under the following circumstances:
The item received does not match the item ordered
The product arrives with a visible defect or damage identified at delivery
The customer exercises the right to return within the allowed timeframe, provided the item is returned in its original condition, unused, unassembled, and complete with original packaging and accessories
To obtain a different model or variation, customers must return the original item and place a new order after the refund has been processed.
Customers may request order cancellation within 36 hours of order confirmation.
If the order has already been shipped or the cancellation window has passed, cancellation will no longer be possible.
In such cases, customers must wait until the item is delivered and then initiate a return request following the standard return procedure.
To submit a return or refund request, customers must contact us by email and provide the following information:
Order number
Reason for the request (incorrect item, damage, return preference, etc.)
Photos of the product in cases of visible damage or defects
A return shipping label is included inside the package at the time of delivery, allowing customers to return items without downloading additional documents.
If a confirmed defect or shipping error is verified, return shipping costs will be covered by our store.
For voluntary returns (items received as ordered but no longer wanted), return shipping costs remain the responsibility of the customer.
Returned items must be properly packaged, well protected, and sent back in excellent condition with all original accessories included.
Once the returned item has been received and inspected, refunds are processed within 1–5 business days.
A confirmation notification will be sent to the customer upon completion of the refund process.
Refunds are issued using the same payment method selected at checkout.
The time required for funds to appear may vary depending on the customer’s bank or payment service provider.
For any questions related to returns or refunds, please contact us using the details below:
Email: care@cottamyshop.com
Phone: +65 (899) 27410
Address: APT BLK 308C ANCHORVALE ROAD #06-28, SINGAPORE 543308, SINGAPORE
Business Hours: Monday to Friday, 10:30 AM – 4:30 PM
Delivery Area: United States
Our store is committed to providing a clear, reliable, and compliant return and refund process, ensuring a simple and secure shopping experience on our website.
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